Frequently Asked Questions
Everything you need to know about your subscription experience.
How do subscription boxes work on Cratejoy?
Cratejoy is a marketplace where you can discover and subscribe to thousands of unique monthly boxes. Once you find a box you love, choose your billing cycle and the seller will ship your curated items directly to your door according to their specific shipping schedule.
When will my first box be shipped?
Shipping timelines vary by individual seller. Most sellers ship their boxes during a specific window each month. You can find the 'Estimated Ship Date' on the specific product page or within your account dashboard after purchasing.
Can I cancel or pause my subscription at any time?
Yes, most subscriptions can be managed directly through your Cratejoy account. You can cancel or pause future renewals at any time before your next billing date. Please note that canceling a subscription does not automatically refund a box that has already been processed or shipped.
What is the return policy for subscription boxes?
Because subscription boxes often contain perishable or surprise items, return policies are set by the individual sellers. We recommend checking the 'Shipping & Returns' section on the seller's listing page before completing your purchase.
How do I update my shipping address or payment method?
Log in to your Cratejoy account and navigate to the 'Subscriptions' tab. From there, you can select 'Edit' next to your active subscription to update your credit card details or shipping destination.
Do you offer international shipping?
Many of our sellers offer worldwide shipping. You can filter your search results by 'Ships To' to find boxes that deliver to your specific country. Shipping costs and delivery times will vary based on the destination.